Refund Policy

1. Overview

SyntixPay facilitates payment collection between teachers and students. Refund requests must be initiated by the teacher who received the payment, as we act as a payment processor.

2. Refund Eligibility

Refunds may be processed in the following cases:

• Duplicate payments made by mistake
• Payment made for incorrect amount
• Service not provided as agreed
• Technical errors resulting in incorrect charges

3. Refund Process

1. Contact the teacher who received the payment to request a refund
2. If the teacher agrees, they can initiate a refund through their dashboard
3. Refunds are processed back to the original payment method
4. Processing time: 5-7 business days

4. Platform Fees

Platform fees charged by SyntixPay are non-refundable. However, if a full refund is processed, the platform fee will also be refunded to maintain fairness.

5. Dispute Resolution

If you are unable to resolve a refund request directly with the teacher, please contact our support team at support@syntixpay.com. We will review the case and assist in resolution.

6. Contact Us

For refund-related inquiries, contact us at:

Email: support@syntixpay.com